Few links mentioned in www.smtpl.com require the visitors to register and provide a password for access. That information is used exclusively by SMTPL and its affiliates for promotional and marketing activities and data and other information gathered from registered users of www.smtpl.com is used to improve the www.smtpl.com customer experience. This information helps us further develop our services, to provide you access to valuable SMTPL’ internet-based information and services.
The phrase “personal information” refers to any information by which you or the device you are using to connect to the internet can be identified and includes any sensitive personal data or information that we may obtain from you. Information We Collect We may obtain personal information about you from various sources, including this website and other SMTPL’s websites (this includes any information that you may provide (i) while registering as a member, (ii) engaging in transactions, (iii) searching products and/or services, etc.), mobile applications, when you call or email us or communicate with us through social media, or when you participate in chats, forums, opinion polls, surveys, bulletin boards, discussion boards or in events or other promotions. We also may obtain information about you from our parent, affiliate or subsidiary companies, business partners and other third parties.
The types of personal information (including sensitive personal data or information) we may obtain include:
In addition, when you visit our websites or use our mobile applications, we may collect certain information by automated means, such as cookies and web beacons. A “cookie” is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag or clear GIF, is used to transmit information back to a web server.
We also may use third-party website analytics tools (such as Google), that collect information about visitor traffic on our sites and mobile applications. The information we may collect by automated means includes:
Information about the devices our visitors use to access the internet (such as the IP address and the device, browser and operating system type with system MAC address)
Apart from our existing/prospective customers or visitors of our website, we may also obtain, collect, hold or receive personal information (including sensitive personal information) from our employees such as their name, postal and email address, phone number, demographic information (such as age, date of birth and gender), medical history/reports, bank account information etc.
How We Use the Information We Collect
We may use the information we obtain about you to:
You may choose to opt-out of promotional communication that you receive from SMTPL.
In addition to the data uses described above, we may use the information collected through cookies and complete log i.e. IP Address, system MAC address, browser and operating system other automated means to identify and authenticate visitors.
We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties. We may use that combined information to enhance and personalize your experience with us, to communicate with you about services and events that may be of interest to you, for other promotional purposes, and for other purposes described in this section.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
In respect of personal information (including sensitive personal information) obtained, collected, received or held by us relating to our employees we will use such information in terms of the company policy and/or to provide the benefits assured to such employees in their terms of employment.
Information We Share
We also may disclose information about existing/prospective customers of SMTPL, visitors of the www.smtpl.com website or employees of SMTPL (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities for the purposes of verification of identity, prevention, detection, investigation including cyber incidents, prosecution and punishment of offences, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We offer you (existing/prospective customers of SMTPL, visitors of the www.smtpl.com website or employees of SMTPL) certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.
You (existing/prospective customers of SMTPL, visitors of the www.smtpl.com website or employees of SMTPL) may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information. We will apply your preferences going forward. In some circumstances, refusal to provide any sensitive personal data or information or withdrawing your consent to SMTPL’ use or disclosure of your personal information (including any sensitive personal data or information) will mean that existing/prospective customers of SMTPL or visitors of the www.smtpl.com cannot take advantage of certain SMTPL offerings or website features.
Here are the choices we offer to you as existing/prospective customers of SMTPL or visitors of the www.smtpl.com:
Access and Correction
Links to Other Websites
Our websites may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with SMTPL. Linked websites may have their own privacy policies, which you should review if you visit those websites. We are not responsible for the content of any websites not affiliated with SMTPL, any use of those websites, or those websites’ privacy practices.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.
To further protect yourself, you should safeguard your SMTPL account user name and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our websites. Please note that we will never ask for your SMTPL account user name or password via email.